"After participating in the team-building exercises with the class, I learned that an activity outside of the work environment could be useful in determining a person's strengths and weaknesses. These insights into a person can be useful in planning how to best utilize that person as part of the team at work. The fact that "heroes" realize in these experiences that they cannot do it all alone but need the input of their coworkers is very important."

"Prior to my involvement in this course, I was knowledgeable of only the market analysis when it was time to write the quarterly budget report. I did not look at things from the financial side like balance sheets, cash flow, and net profit. Now I find myself interacting more with the Controller in reporting YTD earnings and forecasting quarterly budget adjustments. He has even mentioned to me that I must be learning something in my class."

"One of the biggest things that I have gained thus far in the program is a much broader understanding of the aerospace industry as a whole. My interactions with the other students have allowed me to see the "Big Picture" instead of just my little piece of the puzzle. My new understanding of the flow of product from an airline or military order to the order for fuselages to the orders for engines that need my parts enables me to make better sales projections."

Mike Smith, Marketing Manager, Smiths Aerospace - Asheville

"I thought my organization was the only place where measuring business performance was so difficult. After reading Winning Score and attending Dr. Coleman's classes, I see that performance measurement is difficult in many organizations. Important business factors are hard to measure objectively and consistently. The opportunity to improve my organization's measurement system occurred to me after returning from RP1. During our monthly metric review I began to think.....how can we improve our measurement system to drive desired business behaviors? Since then, I have been thinking about ways to improve our performance metrics. The AMBA material is helping me accomplish this task. The program focuses learning activities around Lean, Six Sigma and Balanced Score Card systems versus traditional measurement systems. This new way of thinking opens the doors to improvement opportunity".

Bill Kirk
Manager
Delta Air Lines

Learning Journal Excerpts
Greg Young, Vice President and General Manager, Standard Aero, Maryville, Tennessee
University of Tennessee AMBA 2004